Frequently Asked Questions
Everything you need to know about your K-Beauty journey with Quia.
Are all products sold on Quia Korean Beauty authentic?
Yes, we guarantee 100% authenticity. We source all our products directly from authorized distributors and official brand partners in South Korea.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on opened skincare or makeup items.
Do you provide samples with orders?
We love sharing new favorites! Every order includes a curated selection of complimentary K-beauty samples so you can discover your next holy grail product.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Are your products cruelty-free?
Many of our brands, such as COSRX and Purito, are committed to cruelty-free practices. You can filter our collections by 'Cruelty-Free' to find products that align with your values.